Skip to content
Naked Security Naked Security

Homeless stripped of free Wi-Fi due to illegal downloaders

GRACE Marketplace has just lost one crucial service: namely, the free Wi-Fi that could have helped residents to find or apply for jobs.

GRACE Marketplace thinks of itself as being the Walmart of homeless centers.

In one centralized location in Gainesville, Florida, it offers end to end services: substance abuse counseling, help with signing up for public benefits such as food stamps, showers, restrooms, meals, a place to store personal belongings, an adjacent tent village called Dignity Village, and more.

Unfortunately, it just lost one crucial service: namely, the free Wi-Fi that could have helped Dignity Village residents to find or apply for jobs.

…Or take an online class to get skills for potential jobs.

…Or search for an affordable place to live – particularly important, given that plans have been floated to cap the amount of time residents can stay.

The Wi-Fi has been shut down due to what sounds like a few bad apples: the illegal file-sharing kind.

Jonathan DeCarmine, GRACE Marketplace operations director, told local station WUFT-FM that the homeless services agency’s internet service provider (ISP) threatened the charity with fines over illegal downloads:

We were notified by our internet service provider that there were people downloading things illegally, and if we didn’t put an end to that, they would turn off internet to the entire property, which would keep us from being able to do business and provide services.

No details about the nature of the illegal downloads were forthcoming.

Were residents downloading movies? Karaoke tracks? Copyrighted My Little Pony fonts?

We don’t know.

But we do know that this isn’t the first time that the ISP has told GRACE that it would be facing hefty fines for illegal downloads: fines that would, of course, scare a charity without a large operating budget into shutting down residents’ free Wi-Fi.

Theresa Lowe, executive director of the North Central Florida Coalition for the Homeless and Hungry, told WUFT-FM that they had already warned residents about illegal downloading:

We had a couple complaints from our provider and notified everyone, ‘please don’t do this, we’ll end up losing the service,’ and it happened again, so our decision was to disable the Wi-Fi because we would be charged.

It’s not like Wi-Fi can’t be policed. But managing it requires resources that GRACE just doesn’t have.

DeCarmine said a volunteer from the community who’s willing to donate time or equipment would be welcome.

Let’s hope that some charitable soul steps forward to help out.

Otherwise, the actions of a few will mean that the many will be forced to suffer.

Surely there are other options.

Image of No Wifi sign courtesy of


Hmm, Sophos make fancy, and easy to administer firewalls with lots of web filtering features. GRACE are in need of such a solution and are requesting donations of time & equipment. If GRACE can find a local volunteer who would be willing to set one up, it looks like we have an easy way to solve the problem, and for Sophos, to get some goodwill and cheap publicity.


It doesn’t need policed, but it would benefit from a web filter – only allow a few classifications, and maybe block out anything that isn’t :80 /443. Wouldn’t the Sophos firewall work for them?


Mediacom for instance has a 3 strikes you’re out policy. In many communities there is no viable alternative either because of the monopolies in Internet providers. Perhaps they can request tech support set up a basic block at the router to deny access to common file sharing sites as a proactive measure.


One bad apple spoils it for everyone. If you limit what they can get to on the connection, they may allege censorship, but if you don’t, they’ll download illegal things and their ISP will shut them down…and around and around we go. As far as I’m concerned, people need to stop looking the gift horse in the mouth. Be silent and accept people’s kindness with some grace.


Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe to get the latest updates in your inbox.
Which categories are you interested in?
You’re now subscribed!